Gaming should be entertainment — not a source of stress or financial hardship. At 10wins, we take our duty of care seriously and provide every player in Pakistan with the tools, information, and support they need to keep their gaming healthy and in control.
The 10wins platform is strictly for adults aged 21 and above.
We have built a comprehensive responsible gaming framework into the heart of the 10wins platform. These are not just tick-box policies — they are real tools and genuine commitments that protect every player across Pakistan.
If you feel you need a break, 10wins lets you self-exclude for periods ranging from 24 hours to permanent closure. Once active, your account is blocked immediately across all devices — no exceptions, no loopholes.
Set daily, weekly, or monthly deposit limits in Pakistani Rupees (PKR) to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced and cannot be increased without a 24-hour cooling-off period.
Set a maximum session duration so the platform automatically alerts you — or logs you out — when you have been playing for as long as you intended. It is easy to lose track of time; we help you stay aware.
Regular on-screen reality check notifications remind you how long you have been playing and how your session balance stands. These pop up at intervals you choose, keeping your gaming grounded in reality at all times.
Every new 10wins account goes through a mandatory KYC age verification process before any deposits or gameplay are permitted. We strictly enforce our 21+ policy and take immediate action on any account found to belong to an underage user.
Beyond deposit limits, you can set a cap on the total amount you are willing to lose over a given period. When that threshold is reached, further wagering is paused until the limit period resets — putting you firmly in control.
The 10wins platform is not for minors. Full stop. We enforce this through multi-layer verification and take any breach of this policy with the utmost seriousness.
All Pakistani players must submit a valid CNIC to confirm identity and date of birth before their account is fully activated and deposits are permitted.
If our team determines that an account holder is under 21, the account is suspended immediately, all funds are returned, and access is permanently revoked.
Parents and guardians across Pakistan are encouraged to use device-level parental control tools to prevent minors from accessing online gaming platforms, including 10wins.
If you believe someone under 21 is using a 10wins account, please contact our support team immediately at [email protected]. We will investigate and act without delay.
10wins gives you direct, easy access to a full suite of responsible gaming controls from within your account settings. No need to contact support — most tools activate instantly.
Take a short break without closing your account permanently. During a cool-off period, you cannot log in, deposit, or place bets. Your account and balance are preserved and resume automatically when the period ends.
For a more serious break, choose an exclusion period of three to twelve months. After the period expires, you must actively request reinstatement and pass a mandatory 24-hour review before regaining access.
If you feel your gambling has become a serious problem, you can request permanent self-exclusion. This closes your account for a minimum of five years. During this period, 10wins will reject any attempts to reopen the account.
Self-excluded players are automatically removed from all promotional communications. You can also independently opt out of marketing emails and SMS notifications at any time via your account preferences — no exclusion required.
If you prefer to speak with a person, our 24/7 support team can activate any exclusion or limit on your behalf immediately. Contact us at [email protected] and our responsible gaming specialists will assist you without judgement.
All responsible gaming tools are available directly inside your 10wins account dashboard. Log in, navigate to Account Settings, and select the Responsible Gaming section to set limits, take a break, or request exclusion.
Changes that restrict your access (lower limits, cool-off, exclusion) take effect within seconds. Changes that increase limits are subject to a mandatory 24-hour waiting period to give you time to reconsider.
Gambling becomes a problem when it stops being fun and starts affecting your finances, relationships, and mental wellbeing. The following warning signs may indicate that your gambling has moved beyond healthy entertainment. Be honest with yourself — recognising the signs is the first and most important step.
Gambling with money meant for rent, groceries, or bills
Lying to family members about how much you gamble or spend
Chasing losses — increasing bets to try to win back what you lost
Feeling restless, irritable, or anxious when not gambling
Borrowing money from friends or family to fund gambling
Gambling as a way to escape stress, anxiety, or personal problems
Neglecting work, studies, or family responsibilities because of gaming
Repeatedly failing to stick to your own spending or time limits
Feeling guilt or shame after a gambling session
Thinking about gambling constantly even when doing other activities
Answer these five questions honestly to get a sense of whether your gambling habits are within a healthy range. This is a self-reflection tool — it is not a clinical diagnostic. If you have concerns, please reach out to our support team.
1. In the past month, have you spent more on gambling than you originally planned?
2. Have you ever gambled to try to recover money you had previously lost?
3. Has gambling caused tension or arguments with people close to you?
4. Do you find yourself thinking about gambling when you are doing other things?
5. Have you ever borrowed money or sold something to fund your gambling?
If you or someone you know is struggling with gambling, these resources and the 10wins responsible gaming team are here to help. Reaching out is always the right move.
Our trained responsible gaming specialists are available around the clock via email. They can activate limits, process exclusions, and provide guidance without any judgement.
An international fellowship of individuals who share their experience, strength, and hope to help each other recover from a gambling problem. Meetings available in major Pakistani cities.
Problem gambling is closely linked to mental health. Pakistan's mental health helplines and counselling services can provide confidential support for those affected by gambling-related stress or anxiety.
If a family member's gambling is affecting your household, you can contact 10wins to request a third-party exclusion discussion. We take family welfare concerns seriously and will act where we are legally able to do so.
Whether you want to set limits, take a break, or simply learn more about our platform, our team is ready to help. 10wins is committed to keeping gaming safe, fair, and fun for every player across Pakistan.