Your privacy matters. This Privacy Policy explains exactly how 10wins collects, uses, stores, and protects your personal data when you use our platform. We believe in full transparency so every player in Pakistan understands how their information is handled.
These principles guide every data decision we make at 10wins — from the moment you register to every deposit, wager, and support interaction you have on our platform.
10wins does not sell, rent, or trade your personal information to any third-party marketing company. Your data exists on our platform to serve you — full stop. It is never a commercial asset to be monetised behind your back.
All data transmitted between your device and the 10wins platform is protected by industry-standard 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information travel over a fully encrypted channel at all times.
10wins collects only the data that is genuinely necessary to operate your account, process PKR payments, and comply with our regulatory obligations. We do not collect data speculatively or for undefined future uses.
You have the right to access, correct, and request deletion of your personal data held by 10wins, subject to our regulatory retention obligations. We make it straightforward to exercise these rights through our support team.
10wins is mindful of the data storage and transfer sensitivities relevant to Pakistani users. Where personal data is processed internationally, we ensure appropriate safeguards are in place in line with applicable data protection standards.
In the unlikely event of a data breach affecting your personal information, 10wins will notify affected users promptly and take immediate remedial action. Transparency in a security incident is a non-negotiable commitment we make to every player.
As a 10wins user, you hold meaningful rights over your personal data. Here is a plain-English summary of what you can request from us at any time.
Request a copy of all personal data 10wins holds about you, including account details, transaction history, and communication logs.
Ask us to correct any inaccurate or incomplete personal data held in your 10wins account without undue delay.
Request deletion of your personal data where it is no longer needed for the purposes it was collected, subject to our legal retention obligations.
Object to the processing of your personal data for direct marketing or profiling purposes at any time with immediate effect.
This Privacy Policy ("Policy") describes how 10wins ("the Company", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Users", "you", "your") who access or use the 10wins online gaming platform available at 10wins.app, including all associated subdomains, mobile interfaces, and related services.
10wins is committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy is intended to give you a clear, honest account of our data practices so that you can make an informed decision about using our services. We have written this document in plain, accessible English — while maintaining the necessary legal rigour — because we believe our players across Karachi, Lahore, Islamabad, Faisalabad, and the rest of Pakistan deserve to know exactly how their information is used.
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 10wins. In the event of any conflict between this Policy and those documents, this Policy governs all matters relating to personal data.
10wins acts as the data controller in respect of all personal data collected from users of the 10wins platform. As data controller, 10wins determines the purposes and means by which your personal data is processed. Any questions, requests, or complaints relating to the processing of your personal data should be directed to the 10wins Data Protection team via the contact details provided in Section 16 of this Policy.
Where 10wins engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, and game software suppliers — those parties act as data processors under contractual obligations that require them to process your data only as instructed by 10wins and in compliance with applicable data protection standards.
10wins collects the following categories of personal data from its users:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, city of residence | Account management, support communications, notifications |
| Financial Data | JazzCash/EasyPaisa wallet ID, bank account details (HBL, UBL, Meezan Bank), transaction history in PKR | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bet history, session duration, feature interactions | Personalisation, responsible gaming monitoring, analytics |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
| Verification Documents | Copies of CNIC, utility bills, payment method screenshots | KYC compliance, withdrawal processing, fraud prevention |
10wins collects personal data through the following channels:
10wins uses the personal data we collect for the following specific purposes:
10wins will not use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with clear notice and, where required, obtaining your explicit consent.
10wins processes your personal data on the following legal bases depending on the specific processing activity:
Given that 10wins processes financial transactions in Pakistani Rupees (PKR) through JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, the handling of payment data requires particular care and attention. The following specific principles apply to financial data processed by 10wins:
10wins retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, regulatory, tax, and accounting obligations. The following general retention periods apply:
Where personal data is no longer required for any legitimate purpose, 10wins will securely delete or anonymise it in a manner that prevents recovery or reconstruction.
10wins implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. These measures include:
While 10wins takes all reasonable precautions to secure your personal data, no internet transmission or electronic storage system can be guaranteed to be completely secure. You play a role in keeping your account safe by using a strong, unique password and never sharing your login credentials with others. If you suspect your 10wins account has been compromised, please contact our support team immediately.
10wins uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by a website to store information about your visit. 10wins uses the following categories of cookies:
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 10wins platform. Your browser's help documentation provides guidance on how to manage and delete cookies on your specific browser and device.
The 10wins platform is strictly intended for individuals aged 21 and above. 10wins does not knowingly collect or process personal data relating to persons under the age of 21. Age verification is a mandatory step in the 10wins registration and KYC process, and we employ technical and procedural controls to prevent underage access.
If 10wins becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data, close the associated account, and return any deposited funds in accordance with our underage gambling policy.
If you believe that a person under 21 has registered or used a 10wins account, please contact our support team immediately. Parents and guardians in Pakistan are encouraged to use available parental control tools to prevent minors from accessing online gaming platforms.
Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by 10wins:
To exercise any of the above rights, please contact the 10wins Data Protection team using the details in Section 16. We will respond to all valid requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reason for it.
10wins may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised party. You will not be charged for making a data rights request unless the request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline the request.
10wins may transfer your personal data to countries outside Pakistan in connection with the operation of its platform, including for the purposes of cloud hosting, payment processing, KYC verification, and game software delivery. Where such transfers occur, 10wins ensures that appropriate safeguards are in place to protect your data, which may include:
If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact our Data Protection team as set out in Section 16.
10wins reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When material changes are made, we will provide advance notice to registered users via email notification and/or a prominent notice on the 10wins platform. The revised Policy will be published on this page with an updated effective date.
Your continued use of the 10wins platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should discontinue use of the platform and contact us to close your account. We encourage you to review this Policy periodically to stay informed about how 10wins protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 10wins, please contact our Data Protection team:
If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority or gaming regulatory body applicable under the laws of 10wins's licensing jurisdiction.
Your personal data is protected by encryption, handled with transparency, and never sold. That is the 10wins promise to every player across Pakistan. Ready to experience a platform built on trust? Log in or explore our games today.